Privacy Policy

CallmoraGalle (“we,” “us,” “our,” or “CallmoraGalle”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use, disclose, store, and protect personal information when you visit our website, contact us, book a service, make a payment, attend an online or in-person session, or otherwise interact with CallmoraGalle.

By using this website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected by CallmoraGalle through our website, booking systems, contact forms, emails, telephone calls, video meetings, payment systems, social-media pages, and in-person services.

This Privacy Policy does not apply to third-party websites, applications, payment providers, social-media platforms, video-conferencing services, or other external services that may be linked to from our website. Those services have their own privacy policies and terms.

2. The Information We Collect

We may collect personal information that is reasonably necessary to operate our website, respond to enquiries, arrange services, manage bookings, process payments, communicate with you, and provide our wellbeing and communication support services.

Depending on how you interact with CallmoraGalle, we may collect:

• Your full name.
• Your email address.
• Your telephone number.
• Your postal address or billing address, where necessary.
• Your date of birth or age confirmation, where necessary.
• Your preferred contact method.
• Booking details, appointment dates, session type, and attendance information.
• Payment status, invoice information, and transaction reference details.
• Communications you send to us by contact form, email, telephone, text message, social media, or other channels.
• Information you choose to share when making an enquiry or participating in a session.
• Your emergency contact details, where we request them for online sessions.
• Your location at the time of an online session, where reasonably necessary for safety or emergency planning.
• Technical information such as IP address, browser type, device type, operating system, website pages visited, referral source, and approximate location derived from IP address.
• Cookie, analytics, and website-usage information, where cookies or similar technologies are used.

Please do not send sensitive, highly personal, medical, mental-health, legal, financial, or emergency information through general website contact forms, social media, or unencrypted email unless we specifically ask for it and an appropriate secure method has been provided.

3. Sensitive Information

Some information may be considered sensitive information under Australian privacy law. This can include information about physical health, mental health, disability, racial or ethnic origin, religious or philosophical beliefs, sexual orientation, criminal records, or certain biometric information.

CallmoraGalle aims to collect only the minimum personal information reasonably necessary for the service we provide. We do not ask for medical records, diagnoses, medication details, or detailed health histories unless they are reasonably necessary and you have chosen to provide them or have provided consent where required.

If you voluntarily provide sensitive information to us, you consent to our handling of that information in accordance with this Privacy Policy and for the purpose for which you provided it, subject to applicable law.

4. How We Collect Information

We may collect personal information directly from you when you:

• Visit or use our website.
• Complete a contact, enquiry, newsletter, booking, intake, or consent form.
• Book, change, cancel, or attend a session.
• Contact us by email, phone, text message, social media, or another communication channel.
• Make a payment or request an invoice.
• Participate in an online session using Zoom or another video-conferencing platform.
• Provide information during a session or meeting.
• Subscribe to marketing communications, where offered.
• Interact with our social-media pages, advertisements, or online content.

We may also collect limited technical information automatically through cookies, server logs, analytics tools, security tools, and similar technologies when you use our website.

5. Why We Use Personal Information

CallmoraGalle may use personal information to:

• Respond to your enquiries and requests.
• Arrange, confirm, reschedule, cancel, and manage appointments.
• Provide individual wellbeing sessions, meditation support, and family communication meetings.
• Send appointment confirmations, reminders, updates, invoices, receipts, and service-related notices.
• Process payments and manage refunds or cancellation fees.
• Communicate with you before, during, and after a booked session.
• Maintain appropriate administrative, booking, payment, and service records.
• Provide online-session links and troubleshoot technical access to online meetings.
• Respond to safety concerns or emergencies where reasonably necessary.
• Improve our website, services, communication, security, and customer experience.
• Prevent fraud, misuse, security incidents, or unlawful activity.
• Meet our legal, regulatory, accounting, insurance, or reporting obligations.
• Send marketing or newsletter communications where you have consented or where otherwise permitted by law.

We will not use personal information for a purpose that is unrelated to the reason it was collected unless you have consented, the purpose is directly related and reasonably expected, or we are otherwise permitted or required by law.

6. Online Bookings and Payments

When you book a service, we may collect information needed to confirm your appointment, contact you, issue an invoice, and manage the booking.

Payments may be processed by a third-party payment provider, such as [insert payment provider, for example: Stripe, Square, PayPal, WooCommerce Payments, or another provider].

CallmoraGalle does not intentionally store complete credit-card or debit-card details on its own systems unless expressly stated otherwise. Payment providers handle payment information under their own terms and privacy policies.

We may retain transaction references, payment status, invoice details, and records required for accounting, tax, dispute-resolution, fraud-prevention, and legal-compliance purposes.

7. Online Sessions and Zoom

CallmoraGalle may provide online sessions through Zoom or another approved video-conferencing platform.

When you join an online session, the video-conferencing provider may collect information such as your name, email address, IP address, device information, audio and video data, chat messages, meeting metadata, and technical logs in accordance with its own privacy policy.

CallmoraGalle does not record online sessions unless we obtain prior permission from every participant and clearly notify participants before recording begins.

You are responsible for joining online sessions from a private location and using a secure internet connection where possible. You must not record, screen-capture, photograph, livestream, distribute, or share a session without our prior written permission and the consent of every participant.

8. Cookies, Analytics, and Website Technologies

Our website may use cookies, pixels, server logs, analytics tools, security tools, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and protect the website against spam, fraud, and security threats.

Cookies may be used for:

• Essential website functionality.
• Security and fraud prevention.
• Remembering website settings or preferences.
• Understanding website traffic and visitor behaviour.
• Measuring the effectiveness of website content or advertising, where used.

You can usually control or delete cookies through your browser settings. Disabling cookies may affect some website functions.

If we use non-essential analytics, advertising, or marketing cookies, we will provide an appropriate cookie notice and consent option where required by law.

9. When We May Share Information

CallmoraGalle does not sell personal information. We may disclose personal information only when reasonably necessary for the purposes described in this Privacy Policy, with your consent, or where disclosure is required or permitted by law.

We may share information with:

• Website-hosting, email, booking, customer-support, cloud-storage, security, and IT service providers.
• Payment processors and accounting or invoicing providers.
• Video-conferencing providers, such as Zoom, where you attend an online session.
• Professional advisers, including accountants, insurers, legal advisers, or consultants, where reasonably necessary and subject to appropriate confidentiality obligations.
• Government authorities, regulators, courts, police, emergency services, or other bodies where required or permitted by law.
• Emergency contacts or emergency services where we reasonably believe disclosure is necessary to prevent or lessen a serious threat to life, health, or safety.
• Another person or organisation where you have provided consent or requested that we do so.

We require service providers, where reasonably practicable, to handle personal information securely and only for the purpose of providing services to us.

10. Overseas Disclosure and International Services

Some technology providers used by CallmoraGalle may store, process, back up, or access information from locations outside Australia.

Depending on the services we use, your information may be handled in countries including, but not limited to:

• Australia.
• The United States.
• [Insert other countries where your hosting, booking, email, payment, cloud-storage, analytics, or video providers may process data.]

Before using third-party services, we aim to select reputable providers and use reasonable steps to protect personal information. However, overseas recipients may be subject to privacy laws that differ from Australian privacy laws.

11. How We Store and Protect Information

CallmoraGalle takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• Password-protected accounts and devices.
• Multi-factor authentication, where available.
• Secure website connections using HTTPS.
• Restricted access to information on a need-to-know basis.
• Reputable third-party booking, payment, email, hosting, and video-conferencing providers.
• Security updates, anti-malware protection, backups, and account-access controls where appropriate.
• Secure deletion or de-identification of information when it is no longer required.

Although we take reasonable steps to protect information, no internet transmission, email, device, website, or cloud-storage system is completely secure. You provide information online at your own risk.

12. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, manage bookings, respond to enquiries, maintain business and financial records, resolve disputes, meet insurance requirements, and comply with legal obligations.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, unless we are required or permitted by law to retain it.

Our general retention period is [insert retention period or describe your retention approach]. Certain records may be retained for longer where required by taxation, legal, insurance, dispute-resolution, or other applicable obligations.

13. Accessing and Correcting Your Information

You may request access to personal information that CallmoraGalle holds about you. You may also ask us to correct information that you believe is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make an access or correction request, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding to a request.

We will respond within a reasonable period. In some circumstances, applicable law may allow or require us to refuse access to some information. If this occurs, we will explain the reason where we are legally permitted to do so.

14. Marketing Communications

If you subscribe to our newsletter, updates, promotions, or other marketing communications, we may use your name and contact details to send those communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

You will continue to receive important service-related communications, such as booking confirmations, appointment changes, payment receipts, and notices about services you have requested.

15. Children and Minors

CallmoraGalle does not knowingly collect personal information from children without the involvement and consent of a parent or legal guardian where this is required.

If a service is provided to a person under 18 years of age, we may require a parent or legal guardian to provide consent, booking information, emergency contact details, and other information reasonably necessary to arrange the service safely.

If you believe that a child has provided personal information to CallmoraGalle without appropriate consent, please contact us so that we can review the matter.

16. Privacy Complaints

If you have a concern or complaint about how CallmoraGalle has handled your personal information, please contact us first so that we can investigate and try to resolve the matter.

Please include the following information in your complaint:

• Your name and contact details.
• A clear description of your privacy concern or complaint.
• Relevant dates, communications, or supporting information.
• The outcome you would like us to consider.

We will acknowledge your complaint within [insert number] business days and aim to respond within [insert number] business days, or otherwise within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC). Information about making a privacy complaint is available through the OAIC website: www.oaic.gov.au/privacy/privacy-complaints .

17. Changes to This Privacy Policy

CallmoraGalle may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, technology, or privacy practices.

The current version will always be published on this website with the “Last updated” date shown at the top of this page. We encourage you to review this Privacy Policy periodically.